Standard trading conditions

Ordering:

Orders are to be placed by either email: order@janax.dk or fax: (+45) 33 13 71 23

 

Delivery:

For freight-free delivery to door or ramp, the order has to be placed by 12:00 o’clock noon on a weekday for delivery as set out below:

 

 

Sjælland:

 

Zone 1 (CPH City):

Delivery within 1-2 days from day of order. Minimum order is 2000DKK – ex moms.

 

Zone 2 (Nordsjælland):

Delivery on Wednesdays. Minimum order is 3000DKK – ex moms.

 

Zone 3 (Vestsjælland): 

Delivery on Thursdays. Minimum order is 3000DKK – ex moms.

 

Zone 4 (Sydsjælland):

Delivery on Fridays. Minimum order is 3000DKK – ex moms.

 

Fyn & Jylland:

 

Zone 5

Orders for frozen and dry items are separated.

 

Dry items delivery within 3-4 workdays*. Minimum order for dry items is 5000DKK – ex moms.

 

Frozen items delivery within 3-4 workdays*. Minimum order for frozen items is 6500DKK – ex moms.

*) Janax products are distributed with an external carrier from our warehouse in Kastrup.

Delivery deadlines are subject to delays caused by carrier.

 

 

 

Payment:

For new openings/first orders either payment in advance or cash on delivery is required.

Hereafter bank transfer 7 days credit netto or PBS supplier service 14 days credit netto.

Otherwise, by appointment only.

 

Subsequent delivery:

Following mistaken delivery caused by Janax, subsequent delivery as soon as possible within 1-2 working days at no cost for the customer (this applies only to orders received in written form and stating the product number). Otherwise, by appointment only. 

 

Complaints:

Complaints regarding missing products and mistakes should be placed within seven working days after delivery and wrongly delivered products must be returned in unopened packages.

Otherwise, by appointment only.

 

Mistaken orders:

Refunds of wrongly ordered products by appointment only.

Wrongly ordered products must be returned in unopened packages.

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Priorparken 849

DK-2605 Brøndby

Denmark

 

Tel: (+45) 33 11 71 23

E-mail: info@janax.dk

 

Monday - Thursday: 08:00-16:00

Friday: 08:00-14:00

Weekends & holidays (closed)

Janax A/S // Priorparken 849 // 2605 Brøndby // Telefon: (+45) 33 11 71 23 // E-mail: info@janax.dk